Appointments & Cancellation 
Reservations are requested for all Spa services. Credit cards are required to guarantee your reservation. Please arrive 15 minutes before your appointment. To avoid being charged for cancelled reservations, please notify us 24 hours prior to your scheduled appointment. All Spa packages require a 48 hour cancellation notice.

Special Conditions
All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.

Late Policy
If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible.  Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

Cell Phones 
With tranquility as our main concern, we ask that you please observe our cell phone policy. We request that you silent all cell phones before entering the spa area. Please understand this is for the comfort of our guests.

Visitors & Children Policy 
Due to our limited seating and our quest to maintain the spa's ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. Sense Of Joy Spa is an adult facility. We are unable to provide services to guests accompanied by children. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

Gift Certificates 
Sense Of Joy Spa Gift Certificates are available for individual services, treatment services, corporate gifts and incentives, specific dollar amounts, products or gifts.   Gift certificates must be present at the time of the service to be redeemed.  Gift certificates are not redeemable if lost or stolen.

The recipient may call us at their convenience to schedule any one or a combination of services purchased. Single service requests can usually be accommodated with a 10 day notice. Multiple service requests may require a minimum 14 days notice. Gift Certificates and prepays are non-refundable and completely transferable and may be redeemed for any of our services or merchandise that you choose.

Age Requirement
Any service within the spa for people under age 18 years must have parental/guardian signature and parent/guardian must be present in the spa area during the service.  All spa guests must be 12 years of age or older.  Junior spa-goers between the ages of 12 through 15 can enjoy salon services, teen facials, and eyebrow or lip waxing.  Junior spa goers between the ages of 16-17 can enjoy the previous list of services as well as a massage.   

Payments & Gratuity
The Spa accepts cash, debit cards, checks, credit cards, and gift certificates as payment.  We proudly recruit and train our staff to be the most qualified spa professionals in the industry. You may opt to leave gratuities for our qualified spa professionals.  The amount is left up to your discretion.

Merchandise Returns 
Products may be exchanged within 15 days of purchase. However, we cannot exchange product for merchandise that has been depleted by 25% or more.